Return Policy

Returns:

1. Eligibility: Returns are accepted within 7 days of being Delivered for unopened and unused products in their original packaging.
2. Non-Returnable Items: Opened, used, or tampered vials, and broken or damaged products not due to our error.

Procedure:

• Contact our customer service at support@Biopeptidex.com with your order number and reason for return.
• A return shipping label can be provided upon request.

Refunds:

• Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved Refunds: If approved, your refund will be processed and a credit applied to your original method of payment within a certain number of days.

Shipping Policy

Return Shipping:
Customers are responsible for return shipping costs, which are non-refundable unless the return is due to our error. If the product is returned due to a shipping error on our part, we will cover the return shipping costs. An additional flat rate of $10 will be charged for re-delivery if the address provided is incorrect.

Shipping Times:
Estimated shipping times may vary based on the location and carrier service. Once the package is handed over to the carrier, BiopeptideX cannot control or guarantee specific delivery times. Delays caused by carriers, weather conditions, or other unforeseen events are beyond our control. We recommend that customers track their orders using the provided tracking number for the most up-to-date information.

Signature Required for Delivery:
As an added perk to ensure you receive your order, all BiopeptideX shipments require a signature upon delivery. This measure provides additional security and confirmation that your order has been delivered directly to you.

Partial Refunds:
A partial refund may be issued for products returned not in their original condition, with missing parts, or if only a portion of the product is returned. The amount of the partial refund will be determined based on the condition and completeness of the returned items.

Delivery Issues:
If a package is delayed or rerouted due to carrier issues, please contact the carrier directly for assistance. BiopeptideX will not be responsible for delays or errors caused by the carrier. In cases where the package is undeliverable due to an incorrect address provided by the customer, additional shipping charges may apply for re-delivery.

Order Processing Time:
Orders are processed within 3-5 business days after payment is received. While we strive to process and deliver orders to USPS within 1-2 days, processing times may extend due to high order volume or other unforeseen circumstances.

Order Tracking:
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the carrier's website. If you do not receive a tracking number, please contact our customer service team for assistance.

Lost or Stolen Packages:
BiopeptideX is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. In such cases, we recommend contacting the carrier to file a claim. We can assist you in this process if needed.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 24 hours of receipt. We will provide instructions for returning the item and issue a replacement or refund as necessary. Please retain all packaging and documentation for the return process.

Cancellation Policy:
Orders can be canceled within 12 hours of placement or before shipment dispatch. Once an order has been shipped, cancellations cannot be accommodated. To cancel an order, please contact our customer service team as soon as possible.

Customer Responsibility:
By placing an order with BiopeptideX, customers agree to provide accurate and complete information, including shipping addresses and contact details. BiopeptideX is not responsible for delays or issues arising from incorrect or incomplete information provided by the customer.

Terms and Conditions

1. Product Use: Products are strictly for research purposes and not for human consumption or any form of in-vivo use.
2. Customer Agreement: By placing an order, customers confirm that the products will be used in accordance with applicable guidelines and regulations for research purposes and that they possess the necessary knowledge to handle them safely.
3. Age Requirement: Purchasers must be 21 years or older.
4. Intellectual Property: All content on the Biopeptidex website is the exclusive property of Biopeptidex.
5. Payment and Billing: Full payment is required before shipment; customers must provide accurate billing information.
6. Shipping: Biopeptidex is not liable for lost, stolen, or damaged shipments during transport. Customers are responsible for additional costs due to incorrect address information.
7. Cancellation Policy: Orders can be canceled within 12 hours of placement or before shipping.
8. Product Information and Claims: No claims about therapeutic benefits are made.
9. Legal Compliance: Customers agree to comply with all local and international laws regarding the purchase and use of research peptides.
10. Liability Limitation: Biopeptidex is not liable for any damages arising from the purchase or use of products.
11. Indemnification: Customers agree to indemnify Biopeptidex against all claims, damages, and expenses from the purchase or use of products.
12. Terms Modifications: Biopeptidex reserves the right to update terms without prior notice.
13. Jurisdiction: Terms governed by the laws where Biopeptidex is located.

Research Product Disclaimer

Research chemicals are intended solely for scientific and medical research purposes. They must be handled by trained and qualified individuals within appropriate laboratory settings. These chemicals are not approved for human or veterinary use. Labels must display this restriction to comply with regulatory exemptions under parts 100-740 in Title 21 of the Code of Federal Regulations (21 CFR). Misuse can lead to significant health risks. Buyers are responsible for compliance with regulations and ethical use.

Disclaimer:
The information provided with the product is believed to be accurate; however, no guarantee or warranty of any kind is made regarding accuracy, reliability, or completeness. The product is supplied 'as is', and no representation is made about suitability or effectiveness for medicinal, therapeutic, or diagnostic use. Users must assess suitability and safety for their applications. No claims, representations, or warranties are made about safety, reliability, durability, and performance. Our company accepts no liability for the product's safety, reliability, durability, and performance.

Privacy Policy

Last updated: [5/15/2024]

This Privacy Policy describes our policies on the collection, use, and disclosure of your information when you use our service and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the service. By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.

Definitions:

• Account: A unique account created for you to access our service or parts of our service.
• Affiliate: An entity that controls, is controlled by, or is under common control with a party.
• Company: Biopeptidex.
• Cookies: Small files placed on your device by a website, containing details of your browsing history among its many uses.
• Country: United States.
• Device: Any device that can access the service such as a computer, cellphone, or digital tablet.
• Personal Data: Information that relates to an identified or identifiable individual.
• Service: The website.
• Service Provider: Any natural or legal person who processes the data on behalf of the company.
• Usage Data: Data collected automatically, either generated by the use of the service or from the service infrastructure itself.

Collecting and Using Your Personal Data:
We collect several types of information for various purposes to provide and improve our service.

Types of Data Collected:

• Personal Data: Includes email address, first and last name, phone number, address, and usage data.
• Usage Data: Includes IP address, browser type, and version, pages visited, time and date of visit, and other diagnostic data.

Tracking Technologies and Cookies:
We use cookies and similar tracking technologies to track activity and store information.

Use of Your Personal Data:

• To provide and maintain our service.
• To manage your account and registration as a user.
• For the performance of a contract for products, items, or services you have purchased.
• To contact you via email, phone, SMS, or other electronic communication.
• To provide you with news, special offers, and general information about other goods, services, and events.
• To manage your requests to us.
• For business transfers, evaluations, and other purposes to improve our service.

Sharing Your Personal Information:
We may share your personal information with service providers, business partners, affiliates, and other users with your consent.

Retention of Your Personal Data:
We will retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy.

Transfer of Your Personal Data:
Your information may be transferred to and maintained on computers outside of your jurisdiction.

Delete Your Personal Data:
You have the right to delete your personal data. Contact us for assistance.

Disclosure of Your Personal Data:
We may disclose your personal data for business transactions, law enforcement, and other legal requirements.

Security of Your Personal Data:
We strive to use commercially acceptable means to protect your personal data, but we cannot guarantee its absolute security.

Children's Privacy:
Our service does not address anyone under 18 years of age.

Links to Other Websites:
Our service may contain links to other websites not operated by us.

Changes to This Privacy Policy:
We may update our Privacy Policy from time to time.

Contact Us:
If you have any questions about this Privacy Policy, you can contact us by email at support@Biopeptidex.com.

Payment Methods

• Credit / Debit Cards
• PayPal
• Offline Payments

Returns, Refunds, and Complaints

At Biopeptidex, we are committed to providing exceptional service and quality products. If there is an issue with your order, please contact us for prompt assistance.

Submitting a Complaint:

• Email: support@Biopeptidex.com
• Provide a detailed description of your issue, including product details and date of purchase.

Complaint Handling Process:

• Acknowledgment: We will acknowledge receipt of your complaint within 24 hours via email.
• Assessment and Investigation: We may gather additional details to clarify the issues raised.
• Resolution: We aim to resolve complaints within 3 business days. For complex complaints, we will inform you of the expected timeline.
• Final Response: You will receive a final response outlining the outcome and actions taken.

Order Issues:

• For missing, incorrect, or damaged items, contact us at support@Biopeptidex.com.
• If you need to cancel an order, please do so via email before shipment dispatch. Once an order is in transit, cancellations cannot be accommodated.

Undeliverable Packages:

• If the address provided is incorrect, the customer is responsible for additional postage needed. An additional flat rate of $8 will be charged for re-delivery.

Ordering from Biopeptidex indicates acceptance of these terms and an understanding of their implications. If you do not agree to these terms, please refrain from making a purchase.